How we work
Working hard just for you
When we work at Quality Loft, we make sure that we always comply what is required of us. No matter how simple or complicated the task would be, standards are always complied with. You can give us a call at 020-3322-4415 if you have some questions regarding our services.
Steps on how we satisfy our customers
We actually undergo series of steps just to ensure that we could provide the kind of quality that is expected from us. Here is a guide to give you an idea on how we do things for the complete satisfaction of our customers:
One on one discussion with the customer
All our customers' requirements will be thoroughly discussed and if ever they have ideas or opinions, we will certainly take notice of it. Likewise, we will give them some referrals or individuals they could talk to regarding our workmanship as professionals. In this way, we have made it clear to them from the start what we can do and what they can expect from us.
Completing an order form
After everything has been decided and all the specifications have been finalised, the customers will then be requested to fill up an order form to put everything into writing. All the things that have been agreed upon will be included in the order form.
Placing of deposit by the customers
Once the order form has already been filled up, we will then request our customers to place their deposit for the job. They can be assured that we will never run away from them because we have already built trust with them beforehand.
Quality Loft's team will visit the house for survey
The project manager, the architect and other key persons will visit your house for a survey. They will draft the plan which would take, at most, two weeks. The project will be carefully scrutinised for efficiency.
Submission of plan to the council for approval
After the drawings have been finished, we will be the one to submit the plan to the council for its approval. Without this approval, the project will never push through.
Party wall awards
Another thing that is important before the project could commence is the party wall awards. This is a documentation that needs to be issued to the neighbours for compliance with the standards.
After all the documents have been settled, we can now start building. We would be able to convert your lofts within 6 to 12 weeks. But then again, this would vary depending on your requirements.
Final check by the project manager
When everything has already been finished, the project manager will now check the output. This is to make sure that the issuance of completion certificates and other requirements that needs to be complied with will be made as soon as possible.
It is only with our team at Quality Loft that you can be assured of great quality. Please do not hesitate to give us a call at 020-3322-4415 for more details on how we do things to satisfy you completely.